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FAQ and Return/Exchange Policies

How long will it take for my order to ship?

Please allow 1-6 business days for order processing. Business days are Monday-Friday. Your shipping speed depends on the shipping method that you choose at checkout.

If you need your order urgently, please reach out to us directly at contact@shoptonguetied.com

 

Flame Sweatshirts *Updated 10/20/22*

Some of our in stock flame sweatshirts are made to order. We are currently experiencing a shortage of rhinestones - our rhinestone supplier is based out of FL and was affected by hurricane Ian. Please allow up to 15 business days for us to make/ship them. If you need your order by a certain date, please reach out to us.

 

Custom Orders

Custom orders take 3 weeks (21 business days) to make. Custom orders are additionally subject to processing time after completion, which is currently 1-6 business days. All custom order sales are final, no returns or exchanges. 

 

How will I know when my order ships?

You will receive a shipping confirmation email that will also include your tracking number. If you have not received a shipping confirmation email, please email contact@shoptonguetied.com and a tracking # can be provided. 

 

What is your return policy?

Returns are not offered at this time. If you have any issues with your order, please contact contact@shoptonguetied.com with details!

 

Do you offer exchanges?

Yes! Please contact contact@shoptonguetied.com within 10 days of receiving your item to make an exchange. Buyers are responsible for return shipping costs.

 

Do you offer cancellations?

If you wish to cancel your order, please contact us within 12 hours of placing your order. Cancellations requests made after 12 hours cannot be guaranteed because it is likely your item has already been prepared for shipment/shipped.

 

Sale items

All sale items are FINAL SALE. No returns or exchanges.

 

When are you restocking an item?

All of our upcycled products are one of a kind, meaning there is only one available of each. This is what makes our brand so unique!

 

Can you make a reworked piece for my school?

All of our upcycled products are one of a kind, and depend on the vintage & thrifted shirts/sweatshirts that we find. It is hard to predict when we will have a certain school or team available. If you want something made for you, you can place a custom order or put in a request!

 

Do you make custom orders or take requests?

Yes, both. We accept a limited number of custom orders every month. Please visit the "Place a Custom Order" tab for more information on placing a custom order. You can customize certain products for your team/school in your desired colors and size!

Custom orders take 3 weeks (21 business days) to make. Custom orders are subject to processing time after completion, which is currently 1-6 business days. All custom order sales are final, no returns or exchanges. 

If you purchase a regular item along with a custom item, both items will ship out together when the custom item is complete. 

If you want to put in a request for a product, click here.

  

How do I care for my item?

Hand washing items/machine washing on a delicate cycle and air drying is recommended for lifetime wear.

ALWAYS hand wash items with rhinestones/studs. 

 

Disclaimers:

♡Tonguetied Apparel creates unique, one-of-a-kind upcycled garments and sells second-hand apparel.

♡The second-hand materials have been modified, altered, and/or upcycled.

♡Second-hand materials sometimes could have some damages on them due to wear and tear from the previous owner of the original garment.

♡The second-hand clothing goods are purchased at local second-hand and consignment stores.

♡TongueTied Apparel is not affiliated, sponsored, endorsed, and/or licensed by the NFL, MLB, NHL, NBA, NCAA, or any college and/or professional sports team/league.