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FAQ

 **** COVID-19 Update 4/12/2020 ****
Please allow extended processing times for your order, this can be anywhere from 5-8 business days. I am trying to limit my exposure outside, and thus limiting my trips to the post office.
My primary source of thrifted/vintage clothing is temporarily closed, I am working with what I have for now. Any requests received will be noted, but I cannot guarantee that I will be able to make them at this time. Thank you for understanding!
You may cancel your order at any time before it is shipped. Please reach out to me if you would like to cancel your order. 

 

 

How long will it take for my order to ship?

All of our pieces are handmade and we try to get them to you as soon as possible. Please allow up to 5 business days for order processing. Shipping speed depends on the shipping option you choose at checkout.

How will I know when my order ships?

You will receive a shipping confirmation email that will also include your tracking number. If you have not received a shipping confirmation, please email me and I can provide you with the tracking #.

What is your return policy?

We do not offer returns at this time. If you have any issues with your order, please contact us at tonguetiedshop@gmail.com

Do you offer exchanges?

Yes, we do. Please contact us within 10 days of receiving your item to make an exchange with something else in stock in our shop. Buyers are responsible for return shipping costs.

Cancellations

If you need to cancel your item, please reach out to me within 24 hours. Any orders that are cancelled after 72 hours will be charged a 10% restocking fee. Thank you for understanding.

How do I care for my item?

We recommend hand washing items/machine washing on a gentle cycle and air drying for lifetime wear.

Please always hand wash items with rhinestones/studs.

Do you make custom orders or take requests?

Yes. Please email us or message us on instagram, and we can create a custom item for you!

Do you do wholesale?

We are working on it. Please email tonguetiedshop@gmail.com to be put on our wholesale waitlist.

 

Disclaimers:

♡Tonguetied Apparel creates unique, one-of-a-kind upcycled garments and sells second-hand apparel.

♡The second-hand materials have been modified, altered, and/or upcycled.

♡Second-hand materials sometimes could have some damages on them due to wear and tear from the previous owner of the original garment.

♡The second-hand clothing goods are purchased at local second-hand and consignment stores.

♡TongueTied Apparel is not affiliated, sponsored, endorsed, and/or licensed by the NFL, MLB, NHL, NBA, NCAA, or any college and/or professional sports team/league.