FAQ and Return/Exchange Policies

How long will it take for my order to ship?

Please allow 3-6 business days for order processing. Business days are Monday-Friday. Shipping speed depends on the shipping option that you choose at checkout.

 

How will I know when my order ships?

You will receive a shipping confirmation email that will also include your tracking number. If you have not received a shipping confirmation, please email tonguetiedshop@gmail.com and a tracking # can be provided. 

 

What is your return policy?

Returns are not offered at this time. If you have any issues with your order, please contact tonguetiedshop@gmail.com with details!

 

Do you offer exchanges?

Yes! Please contact tonguetiedshop@gmail.com within 10 days of receiving your item to make an exchange for something else in stock in our shop. Buyers are responsible for return shipping costs.

 

Sale items

All sale items are FINAL SALE. No returns or exchanges.

  

How do I care for my item?

Hand washing items/machine washing on a delicate cycle and air drying is recommended for lifetime wear.

Please always hand wash items with rhinestones/studs.

 

Do you make custom orders or take requests?

Yes. Please visit the "Custom Order" tab for more information on placing a custom order. Custom orders take 5 weeks to make. All custom order sales are final, no returns or exchanges. 

 

Will you restock an item?

Everything made is 1/1. It is very rare to find the same item twice!

 

Disclaimers:

♡Tonguetied Apparel creates unique, one-of-a-kind upcycled garments and sells second-hand apparel.

♡The second-hand materials have been modified, altered, and/or upcycled.

♡Second-hand materials sometimes could have some damages on them due to wear and tear from the previous owner of the original garment.

♡The second-hand clothing goods are purchased at local second-hand and consignment stores.

♡TongueTied Apparel is not affiliated, sponsored, endorsed, and/or licensed by the NFL, MLB, NHL, NBA, NCAA, or any college and/or professional sports team/league.