FAQ and Return/Exchange Policies
Please allow 3-6 business days for order processing. Business days are Monday-Friday. Shipping speed depends on the shipping method that you choose at checkout.
How will I know when my order ships?
You will receive a shipping confirmation email that will also include your tracking number. If you have not received a shipping confirmation, please email firstname.lastname@example.org and a tracking # can be provided.
What is your return policy?
Returns are not offered at this time. If you have any issues with your order, please contact email@example.com with details!
Do you offer exchanges?
Yes! Please contact firstname.lastname@example.org within 10 days of receiving your item to make an exchange for something else in stock in our shop. Buyers are responsible for return shipping costs.
All sale items are FINAL SALE. No returns or exchanges.
When are you restocking an item?
All of our upcycled products are one of a kind, meaning there is only one available of each. This is what makes our brand so unique!
Can you make a reworked piece for my school?
All of our upcycled products are one of a kind, and depend on the vintage & thrifted shirts/sweatshirts that we find. It is hard to predict when we will have a certain school or team available. If you want something made for you, you can place a custom order!
Do you make custom orders or take requests?
Yes, we accept a limited number of custom orders every month. Please visit the "Custom Order" tab for more information on placing a custom order. You can customize certain products for your team/school in your desired colors and size!
Custom orders take 2 weeks (14 business days) to make. All custom order sales are final, no returns or exchanges.
How do I care for my item?
Hand washing items/machine washing on a delicate cycle and air drying is recommended for lifetime wear.
ALWAYS hand wash items with rhinestones/studs.
♡Tonguetied Apparel creates unique, one-of-a-kind upcycled garments and sells second-hand apparel.
♡The second-hand materials have been modified, altered, and/or upcycled.
♡Second-hand materials sometimes could have some damages on them due to wear and tear from the previous owner of the original garment.
♡The second-hand clothing goods are purchased at local second-hand and consignment stores.
♡TongueTied Apparel is not affiliated, sponsored, endorsed, and/or licensed by the NFL, MLB, NHL, NBA, NCAA, or any college and/or professional sports team/league.