FAQ and Return/Exchange Policies

How long will it take for my order to ship?

In stock/ready made items: Anything that is not marked as made to order or custom is in stock and ready to ship. Please allow 1-6 business days for order processing. Business days are Monday-Friday and do not include holidays. Your shipping speed depends on the shipping method that you choose at checkout.

Made to order items: Made to order items take up to 5-10 business days to make. Please allow an additional 1-6 business days for order processing after made to order completion. Business days are Monday-Friday and do not include holidays. Your shipping speed depends on the shipping method that you choose at checkout. If you need your made to order item sooner than 5 business days, please contact us to see if we can accommodate your request.

Custom items: Custom items take up to 2-4 weeks to make. Please allow an additional 1-6 business days for order processing after made to order completion. Business days are Monday-Friday and do not include holidays. Your shipping speed depends on the shipping method that you choose at checkout.

Team orders: Team order completion time varies, we will discuss a timeline with you before you place an order.

If you need your order urgently or have any questions pertaining to your order, please reach out to us directly at contact@shoptonguetied.com

 

What is your return policy?

Returns are not offered at this time. If you have any issues with your order, please contact contact@shoptonguetied.com with details!

 

Do you offer exchanges?

Yes! Please contact contact@shoptonguetied.com within 10 days of receiving your item to make an exchange. Buyers are responsible for return shipping costs.

 

Do you offer cancellations?

If you wish to cancel your order, please contact us within 12 hours of placing your order. 

Sale items

All sale items are FINAL SALE. No returns or exchanges.

 

Return to sender/invalid addresses: 

In the event that the customer provides an invalid address, we are not responsible for reshipping the order to the customer. Please contact us to schedule a reship, the customer is responsible for paying the reship fee.

 

Lost packages

If you believe that your package has been lost or stolen, please file a claim on the USPS website. Usps claims take up to 8 business days to process. Please include our contact information on the claim so that we can stay updated and help you as best we can. Once we recieve information on the outcome of the USPS, we will assess how to best proceed. We are not responsible for refunding or replacing lost or stolen packages that have failed a USPS claim.

  

Custom Orders

Custom orders take up to 2-4 weeks to make unless otherwise stated. Custom orders are additionally subject to processing time after completion, which is currently 1-6 business days. All custom order sales are final sale, no returns or exchanges.

 

To start a custom order, please fill out a mock up request form here.

If you purchase an in stock item along with a custom item, both items will ship out together when the custom item is complete. 

Any additional customization requests added on later could result in additional time for custom order completion.

 

Made to Order Items

Made to order items are designed by us, you just need to pick your size. Please note that made to order items are created digitally and represent what the final product will look like. The logo placement may vary slightly depending on the size that you order. Made to order items take 5-10 business days to create unless otherwise noted.  Made to order items are additionally subject to processing time after completion, which is currently 1-6 business days. All made to order sales are final sale, no returns or exchanges.

If you purchase an in stock item along with a made to order item, both items will ship out together when the made to order item is complete. 

 

Team Orders

Team order completion time varies, we will discuss a timeline with you before you place an order. All team order sales are final sale, no returns or exchanges.

 

How will I know when my order ships?

You will receive a shipping confirmation email that will also include your tracking number. If you have not received a shipping confirmation email, please email contact@shoptonguetied.com and a tracking # can be provided.  

 

When are you restocking an item?

All of our reworked products are one of a kind, meaning there is only one available of each. This is what makes our brand so unique!

 

Do you make custom orders or take requests?

Yes! We accept a limited number of custom orders every month. Please visit the "Design your own" tab for more information on placing a custom order. 

Custom orders take up to 2-4 weeks to make. Custom orders are subject to processing time after completion, which is currently 1-6 business days. All custom order sales are final, no returns or exchanges. 

 

How do I care for my item?

Hand washing items/machine washing inside out on a delicate cycle and air drying is recommended for lifetime wear.

ALWAYS hand wash items with rhinestones/studs. 

 

Disclaimers:

♡Tonguetied Apparel creates unique, one-of-a-kind upcycled garments and sells second-hand apparel.

♡The second-hand materials have been modified, altered, and/or upcycled.

♡Second-hand materials sometimes could have some damages on them due to wear and tear from the previous owner of the original garment.

♡The second-hand clothing goods are purchased at local second-hand and consignment stores.

♡TongueTied Apparel is not affiliated, sponsored, endorsed, and/or licensed by the NFL, MLB, NHL, NBA, NCAA, or any college and/or professional sports team/league.